Field Collection Officer - Mojokerto (Direct Customer Engagement)

Join Home Credit Indonesia as a Field Collection Officer in Mojokerto, Jawa Timur and play a pivotal role in maintaining healthy customer relationships while ensuring timely repayments. This position offers a unique opportunity to work directly with customers, leveraging your communication skills and problem-solving abilities to resolve payment issues. As part of our team, you'll have the chance to grow professionally while contributing to the financial well-being of our customers.

In this role, you'll be responsible for visiting customers to collect payments, addressing any concerns they may have, and ensuring they understand their financial obligations. You'll use tools like the Home Credit mobile app and customer relationship management (CRM) system to track and manage customer interactions. With a focus on building trust and providing excellent service, you'll be the face of Home Credit in the community, helping customers achieve their financial goals.

📋 Tanggung Jawab Pekerjaan

• Visit customers to collect payments and resolve any issues related to their financial obligations.
• Use the Home Credit mobile app and CRM system to track and manage customer interactions.
• Build and maintain strong relationships with customers to ensure their satisfaction and loyalty.
• Provide clear and concise explanations to customers about their financial obligations and repayment plans.
• Collaborate with the collections team to develop and implement effective collection strategies.
• Monitor and report on collection activities to ensure targets are met.
• Adhere to company policies and procedures, including data privacy and security regulations.
• Provide exceptional customer service and support to enhance the customer experience.

🎓 Kualifikasi & Syarat

• High school diploma or equivalent.
• Minimum 1 year of experience in customer service, sales, or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to work independently and as part of a team.
• Familiarity with using mobile devices and basic software applications.
• Ability to work in a fast-paced and dynamic environment.
• Valid SIM card and reliable transportation.

🛠️ Keahlian

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